Our b2bshop superbrands is a full platform only for retailers and wholesalers , the Stock is shown in real time and you can order directly via the platform ! Below is the process to pass an order :
Feel free to contact your sales manager if you have any questions.
PRIVACY POLICY
WWW.SUPERBRANDS.FR
The trust you place in us is our priority. In order to constantly improve your experience, we collect data about your browsing and use of the superbrands.fr website. We guarantee the total protection of this personal data and undertake to comply with current legislation on the protection of privacy and personal data, in particular the European Regulation on the protection of personal data (RGPD) of 27 April 2016. Your shopping experience is and will remain perfectly safe. In accordance with current legislation, we would like to detail the collection and use of your data.
The purpose of this privacy policy (hereinafter "Privacy Policy") is therefore to:
allow you to communicate your personal information in complete confidence and confidentiality when you enter into a relationship with Superbrands, by any means and in particular when you use the superbrands.fr website (hereinafter "Website")
inform you of the purposes for which Superbrands processes the data it collects,
inform you of the measures taken to ensure the confidentiality and security of your personal data
in general, to inform you of your rights with regard to personal data.
1- IDENTITY OF THE DATA CONTROLLER
Superbrands.fr, a simplified joint stock company (SAS) with a capital of €150,000, registered in the Lyon Trade and Companies Register under number 841 936 461 R.C.S. Lyon (hereinafter referred to as "Superbrands"), whose registered office is located at 89 RUE MAGENTA 69100 VILLEURBANNE (France).
2- DEFINITION OF PERSONAL DATA
Personal data is concrete or personal information relating to a specific or identifiable individual (e.g. your name, telephone number, address, and all basic data entered when creating your customer account). Non-personal data ("pseudonyms") is information relating to a specific person or account that is not sufficient to identify that person.
3- DATA COLLECTION
When you enter into a relationship with Superbrands, by whatever means, in particular when you visit and use the Website, you may be asked to communicate a certain amount of personal data about yourself, i.e. information that directly or indirectly allows you to be identified.
We collect and store this data when you:
Browse the Website
Fill your shopping cart
Create a customer account
Place or return an order
Subscribe to an alert or newsletter
Write a product review
Fill in a form
Contact customer service
Log out
The information requested when opening a customer account is, unless otherwise stated, mandatory for the execution of an order.
4- CATEGORIES OF DATA COLLECTED
Superbrands may collect the following personal data from you:
Identification data
- title/surname/first name/
- date of birth
- e-mail address, telephone number,
- the login and password associated with your user account,
- billing address
- Identity card/passport (only in the case of specific customer service processing related to a delivery defect or suspected fraud)
- Proof of address (only in the case of specific customer service processing related to non-delivery or suspected fraud)
Connection / usage data
- IP address,
- browsing history,
- order history,
- information on the devices from which you visit the Website,
- referrer URL,
- preferences and interests, etc.
Payment data
- payment methods
Location data
- geographical position or movement data of the device when using certain features
For all other data collected elsewhere, the data collection form will describe the rules applicable to the data thus collected in the event that they are different from the rules set out in this policy.
5- PURPOSE OF DATA COLLECTION
During your relationship with Superbrands, whatever the nature of that relationship, Superbrands may collect personal data from you for several reasons
the creation of your personal account and the connection to it,
the management of orders and the customer file,
payment of your orders: when you pay on the Website, your payments are secure. Superbrands does not collect your payment details but only a payment identifier and the last 4 digits of your card to enable you to recognise the card used for payment. All of your bank details are collected only by our certified and secure payment service providers Hipay and Paypal, which guarantee the security of payments,
the management of customer refunds,
the management of customer returns,
to respond to your research or requests for information concerning the products sold or to your complaints,
the management of user opinions and comments on products,
publishing personalised advertising content and product recommendations
sending marketing newsletters, solicitations and promotional messages, with your consent, in order to keep you informed of new products
to conduct satisfaction and opinion surveys,
to comply with our legal and regulatory obligations,
to manage your requests relating to your rights as described in article 10.
In general, the personal information that you agree to provide us allows you to place an order on Superbrands.fr and enables us to provide our online sales service, administer our platform and improve our marketing policy.
The legal bases on which we process personal data include processing that is
are necessary for the performance of the sales contract concluded between you and Superbrands, such as: monitoring, performance and management of the contract (creation of your personal account, payment, invoicing, management of any outstanding payments and disputes, management of returns, response to your complaints) in compliance with the applicable legal and regulatory conditions; delivering the products you order and responding to your requests ;
are necessary to comply with the legal and regulatory obligations imposed on Superbrands such as social and fiscal declarations and accounting obligations;
are necessary to comply with our legitimate interests such as developing Superbrands' business, improving customer service, administering, maintaining and improving the Website, combating fraud, managing your customer account;
are based on the consent of our customers, which consent may then be withdrawn at any time under the conditions set out in Article 10 of this Privacy Policy in order, in particular, to communicate with you about our services and to provide you with information about our services.
6- DATA RETENTION TIME
During the course of your relationship with Superbrands, regardless of the nature of the relationship, Superbrands may collect personal data from you in the following ways:
Purpose of processing
Legal basis for processing
Personal data processed
Length of time we keep the data
Creation of your personal account and connection to it
Contract
Identification data
Connection / usage data
Duration of the contractual relationship and a maximum of 5 years from its termination in intermediate storage.
Management of orders and customer file
Contract
Legitimate interest
Legal and regulatory obligations
Identification data
Duration of the contractual relationship and a maximum of 5 years from its termination in intermediate storage, except for contracts of more than 120 euros including VAT, where the duration is extended to 10 years.
Payment management
Contract
Consent
Identification data
Payment data
- For the time necessary to complete the transaction plus the withdrawal period for distance sales of goods
- Until your consent is withdrawn and/or the validity of the credit card data has expired if you allow us to retain your data to facilitate future purchases
Management of customer refunds
Contract
Identification data
Login / usage data
Payment data
Up to 13 months (15 months in case of deferred debit cards) in intermediate storage
Management of customer returns
Contract
Identification data
Connection / usage data
Duration of the contractual relationship and up to 5 years after its termination in intermediate storage
Management and follow-up of requests from prospects
Consent
Identification data
Until withdrawal of consent or 3 years from last contact
Responding to your research or requests for information about the products sold or to your complaints
Consent or Contract
Identification data
Connection/usage data
Until withdrawal of consent or duration of the contractual relationship and up to 5 years from its termination in interim storage
Manage notices/comments
Consent or legitimate interest
Identification data
Connection / usage data
Until withdrawal of consent or 3 years from publication
Personalised advertising content and product recommendations
Consent
Identification data
Login/usage data
Until withdrawal of consent
Conducting opinion and satisfaction surveys
Consent or legitimate interest
Identification data
Until withdrawal of consent or 3 years from last contact
Sending of newsletters and marketing notifications
Consent
Identification data
Login/usage data
Until withdrawal of consent or 3 years from last contact
Management of data subjects' rights
Legal and regulatory obligations
Identification data
2 months maximum
7- FIGHT AGAINST FRAUD
Superbrands reserves the right to verify the personal data provided when placing an order and to take all necessary steps to ensure that the account debited is that of the person placing the order. In order to avoid fraudulent payments, proof of identity and/or residence may be requested. Superbrands reserves the right to cancel any order that does not satisfactorily comply with this verification.
8- TRANSMISSION OF DATA TO THIRD PARTIES
We are the sole owners of the information collected on Superbrands.fr: your personal data will not be sold, exchanged or passed on to another company without reason or without your consent, outside the scope of use defined below.
Your personal data will only be passed on to third parties if you have previously given your consent or if the law allows it and in the context of the execution of your order, its invoicing and for Superbrands' own marketing purposes. In this respect, we may share your personal data with the following entities
Authorised Superbrands staff members in the context of carrying out the tasks resulting from the purposes identified above,
service providers, in particular those who perform certain functions on our behalf, namely
our hosting provider : Proxidesk
- our payment service providers: stripe.com - our transport providers: La Poste (www.laposte.fr) and Chronopost (www.chronopost.fr)
The service providers we use only receive the data necessary for the execution of your order or our contract. They may use this data only for the purpose of carrying out their task. We only share your personal data with trusted partners who enable us to provide our services, as long as they agree to keep this information confidential.
Business partners: subject to your express prior consent, we may share your personal data with selected business partners so that they can provide you with special offers and advertising;
judicial and legal officers in the context of their mission to manage disputes and collect debts: in the event of a dispute we may share your personal data to defend our rights;
administrations for social and tax declarations;
third parties where you have given your consent to such sharing.
We also reserve the right to disclose your personal data to other parties where required or permitted by law, regulation, court order or regulation, or where such disclosure is necessary in connection with an investigation or proceeding at home or abroad.
Non-personal information, such as aggregated statistical data, may be passed on to third parties for marketing, advertising or other purposes.
9 - SECURITY MEASURES FOR PERSONAL DATA
We implement a variety of security measures to maintain the security of your personal data. In order to prevent unauthorised access, use, modification, destruction, loss, damage or disclosure, technical and organisational measures have been taken to protect the data collected. In particular, the security of your data is ensured: by using the TLS (Transport Layer Security) and SSL (Secure Socket Layer) protocols to secure your data,
thanks to a protection by identifier and password,
by keeping the computers and servers used to store personally identifiable information in a secure environment,
limiting access to your data to authorised employees who need to perform a specific job (for example, billing or customer service).
To help protect your data, it is recommended that you avoid using an obvious login or password, change your password regularly and make sure you do not share your password with anyone.
Unfortunately, the transmission of information, especially over the Internet, is not completely secure. Although Superbrands is committed to doing everything in its power to protect your personal information, Superbrands cannot fully guarantee the security of the information you transmit.
In the event of a breach of your personal data that poses a risk to the rights and freedoms of data subjects, please be aware that Superbrands is obliged to notify the relevant supervisory authority and to inform you, as soon as possible, of any personal data breach that may pose a high risk to your rights and freedoms, so that you can take appropriate action.
10- USERS' RIGHTS
You have the right to access your personal data, to modify it, to erase it, to be forgotten by Superbrands, to limit the processing of your data, to receive your personal data provided to Superbrands in a structured, frequently used and machine-readable format, and, for a legitimate reason, to object to the processing of personal data. Where processing is based on your consent, you also have the right to withdraw your consent. You also have the right to lodge a complaint with the CNIL or a data protection authority of a Member State of the European Union and to define post-mortem guidelines.
This right can be exercised at any time:
Either by email to the following address: contact@superbrands.fr
- Or by post to Superbrands,
- 89 Rue magenta 69100 Villeurbanne
In order to enable Superbrands to respond quickly, please provide your full name, e-mail address and, if possible, your customer reference. Certain requests to exercise your rights (right of access) must be accompanied by a photocopy of an identity document bearing your signature in order to verify your identity and specify the address to which the reply should be sent. A reply will then be sent to you, except in special cases, within one (1) month of receipt of the request.
11- TRANSFER OF DATA OUTSIDE THE EUROPEAN UNION
As a matter of principle, the personal data collected is not intended to be transferred outside the European Union. This personal data is hosted on a server located in the European Union.
If, however, your personal data is transferred to companies located outside the European Union for the purposes mentioned above, Superbrands will, prior to such transfer, take all necessary measures and safeguards to secure such transfers and will ensure that such transfer is covered by either:
- an adequacy decision from the European Commission in accordance with Article 45 of the European Data Protection Regulation,
- standard contractual clauses issued by the European Commission or a Supervisory Authority in accordance with Article 46 of the EU Data Protection Regulation
- Binding corporate rules approved by a competent supervisory authority under Article 47 of the EU Data Protection Regulation.
Should a transfer of data to countries not recognised by the European Commission as having an adequate level of protection be envisaged, Superbrands will inform you.
12- NEWSLETTER AND ALERTS
Following the creation of your account and subject to your consent, you may receive a newsletter and personalised alerts in the form of e-mails, pushs or SMS. These emailings allow you to stay informed about Superbrands news and possible benefits you may receive. We measure the open rate of our electronic mailings in order to adapt them to your needs. If you no longer wish to receive promotional messages, you can unsubscribe at any time in the "My Subscriptions" section of your Account or by clicking on the unsubscribe link at the bottom of each promotional email or in each promotional SMS. Unsubscribing from promotional messages will not stop service communications (order status, etc.)
13- ADVERTISING BANNERS
In order to keep you informed of news and products that may be of interest to you, we use the data collected during your visit to display advertising banners on other sites that you visit. The processing of this data is usually carried out by means of cookies, pixels or web beacons. Our aim is to make our advertising offer more personal and relevant to the products you have previously been interested in. In this context, we only use pseudonymous data: no personal data is stored in the cookies (see article 15).
14- MARKET RESEARCH, SATISFACTION AND OPINION SURVEYS
The data used during studies and surveys, collected on the site or sent through a form, are not used for advertising purposes. Nor is it passed on to third parties or published. If you participate in a survey, you will be informed about the processing and use of your information. You can object to the processing of this information, in whole or in part, at any time by contacting Superbrands using the contact details at the top of this page.
15- COOKIES
Cookies are small files stored on your device (computer, tablet, phone) that collect various data to enable exchanges with our system via your Internet browser.
Cookies allow us to facilitate your browsing (e.g. by pre-filling your login information or saving your shopping cart from page to page), to improve the security of data processing and to offer a better, more personalised shopping experience (recommendations based on your history, etc.).
When you visit the Website, a banner informs you of the presence of cookies and their purpose, and invites you to indicate your choice. If you object to the use of these cookies and other cookies, you can deactivate them by following the instructions in the link in the "Personalise" banner.
In addition, you may at any time obtain clear and explicit information on the purposes for which cookies are used, information on how to object to the use of cookies and how to manage the use of each of these cookies, by clicking on the link in the said banner.
We draw your attention to the fact that refusing cookies may prevent you from accessing certain features of the Website. You can set your browser to allow you to accept cookies (see your browser's help file for instructions). If you only wish to refuse cookies from our service providers and partners, you can select "block third-party cookies" in your browser settings. If you are unable to use certain services or features provided by Superbrands due to the systematic deactivation of your browser's cookies, this will not constitute a damage for which you can claim compensation.
Cookies enable our system to recognise regular visitors when they access the site, but no personal information is stored in these files. They only record pseudonymous data and communicate in an encrypted manner with the Website.
Like most websites, the Website uses cookies which can be classified into three categories:
Type of cookie
Purpose
Duration of storage
Strictly necessary
These cookies are essential to enable you to browse our Website and use its features. The information collected by these cookies relates to the operation of our Website, for example, the Website's scripting language and security tokens that help ensure the security of areas of our Website.
8h
Statistics
These cookies collect anonymous information about your use of our Website, for example, which pages you visit most often, whether you receive error messages and how you arrived at our Website. The information collected by these cookies is used only to improve your use of our Website and never to identify you. Sometimes these cookies are placed by third party web analytics providers, such as Google Analytics.
13 months
Personalisation cookie
These cookies are used to track visitors across websites. The aim is to display advertisements that are relevant and interesting to the individual user and therefore more valuable to third party publishers and advertisers.
13 months
16- LOG FILES
Every time you access Superbrands.fr, your browser transmits usage data which is recorded in server log files ("logs"). The recorded data contains the following information: date and time of the consultation, name of the site consulted, IP address, URL referrer, volume of data transferred, product and information on the version of the browser used.
We analyse this data for the purposes of server maintenance and optimisation, and to improve the website and related services. It also allows us to identify and correct errors before they impact the user experience. Finally, this data allows us to prevent denial of service ("DDoS") attacks, which can render a site inoperable for a short time by saturating it with requests.
17- SOCIAL NETWORKS
The Website uses "plug-ins" or social modules. These are small buttons allowing access to third-party social networks such as Facebook, Snapchat, Instagram, YouTube and Tiktok that you can find on the Website. When you consult the page of the Website containing social plug-ins or modules, a connection is established with the servers of the social networks concerned, which are then informed that you have accessed the corresponding page of the site consulted, even if you do not have a user account.
18- MODIFICATION OF THE PRIVACY POLICY
Superbrands reserves the right to modify or otherwise update this Privacy Policy at any time without notice. Any material changes will be posted on the Website and/or, if applicable, by email. We invite you to consult this page regularly in order to be informed of any changes to the Privacy Policy.
19- CONTACTING SUPERBRANDS
If you have any comments or questions regarding this document, please write to: contact@superbrands.fr
20- CONSENT
By using Superbrands.fr, you consent to this Privacy Policy
